Privacy Policy

GT Automation and Controls (ABN 56 684 254 840) ("GTAC", "we", "us", "our") is committed to protecting the privacy of individuals who interact with our website and services. This policy explains how we collect, use, hold, and disclose personal information, and how you can access or correct that information or make a complaint.

We operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may collect the following personal information:

• Contact enquiries: full name, email address, phone number, company name, the type of service you are enquiring about, and the content of your message.
• Store / account: email address associated with your login when you use our online store.
• Technical data: IP address, browser type, pages visited, and timestamps recorded automatically in server access logs.

We do not collect sensitive information (as defined in the Privacy Act) and we do not collect payment card details - all payments are processed directly by Stripe.

We collect personal information:

• Directly from you, when you submit our contact form or create an account to use our store.
• Automatically, through standard web server logging when you visit our website.

We do not collect personal information from third parties or public sources.

We collect and use personal information to:

• Respond to your enquiries and provide quotes or proposals.
• Process orders and manage your account in our store.
• Send a confirmation email acknowledging receipt of your enquiry (transactional only - not marketing).
• Maintain the security and performance of our website.

We will not use your personal information for direct marketing without your express consent, and we will always provide an opt-out mechanism if we do.

Contact form submissions are received by email and held on GTAC's privately managed servers located in Australia. We do not use cloud-based CRM or marketing platforms to store your information.

Server access logs are held on the same infrastructure and are periodically reviewed for security purposes.

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

We do not sell, rent, or trade personal information. We may disclose personal information to:

• Stripe (United States): If you use our online store, your transaction is processed by Stripe. Stripe operates under its own privacy policy (stripe.com/privacy) and is PCI-DSS compliant. By proceeding to checkout, you acknowledge that your information will be transmitted to Stripe in the United States.
• Email delivery providers: Your email address and message content are transmitted via our SMTP provider to deliver your enquiry to us and to send your auto-reply confirmation.
• Legal or regulatory authorities: Where required or authorised by Australian law.

We will not disclose personal information to any other overseas recipient without taking reasonable steps to ensure they handle it in accordance with the APPs, or without your consent.

Our website uses a session cookie to maintain your login state when using the store. This cookie is short-lived, stored only in your browser, and is deleted when you log out or close your browser.

We do not use advertising cookies, tracking pixels, or third-party analytics.

You have the right to request access to the personal information we hold about you, and to request correction of information that is inaccurate, incomplete, or out of date.

To make a request, contact us at the details below. We will respond within a reasonable time (generally within 30 days). In some circumstances we may decline access, and if so we will tell you why in writing.

If you believe we have mishandled your personal information, please contact us first so we can attempt to resolve the matter. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992
• Mail: GPO Box 5218, Sydney NSW 2001

For any privacy-related enquiries, access requests, or complaints:

GT Automation and Controls
Email:
Location: Queensland, Australia

We may update this policy from time to time. The current version will always be available at gt-ac.com.au/privacy. We encourage you to review it periodically. Continued use of our website after a change constitutes acceptance of the updated policy.